FAQ

QUESTIONS? LOOK HERE!

What phone models are your cases for?

Depending on which collection you buy from, phone models may be limited.  But we do sell all iPhone and Samsung models.  If you have an iPhone X, our LOE PLUS cases can still fit your phone with only a difference in the size of the camera opening. 

What are your cases made out of?

All our cases are made from hard TPU, a highly anti-shock material.

What if I don't like my product?

At CASES by LOE we put all our energy into providing our customers not only with a great experience but with great products.  But if you want to return your product, let us know why and email us to get a return label.  All returns are free.  

How long does shipping take?

For LOE PLUS cases, shipping time is 3-7 days after your order is fulfilled. For LOE/LOE LUXE cases, estimated shipping time is 7 days after your case is made.  If ordering outside the country, please allow up to 30 days maximum.

What is the easiest way to take off a case?

For our LOE PLUS/LOE LUXE cases, start by facing the phone screen towards you.  Take both thumbs and place them on each of the top corners and push at the same time.  Our cases fit rather tightly to ensure protection.  Don't be shy, give it a push!  Our LOE cases are very snug, for those, find the most efficient way for you.

Can I track my shipping?

Yes!  You will receive a tracking number in your shipping confirmation email. 

What countries do you ship to?

We ship LOE PLUS cases in the USA.  LOE/LOE LUXE is worldwide.

Email us for any other concerns

hello@casesbyloe.com